HP has announced that it would walk back an update that made it impossible for the owners of certain HP printers to use third-party ink cartridges.
The tech giant known for its laptops and printers made a controversial decision to quietly trigger a digital lock in the September firmware update. After the update, any customer who attempted to print with a non-HP cartridge would deactivate the printer and receive a cartridge replacement warning. The printer would not resume working until an HP brand cartridge was inserted.
"We should have done a better job of communicating about the authentication procedure to customers, and we apologize," said HP in a blog entry posted today. The post went on to explain that they would offer another firmware update to affected customers to reverse the digital lock in two weeks.
Source:-.washingtonpost
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The tech giant known for its laptops and printers made a controversial decision to quietly trigger a digital lock in the September firmware update. After the update, any customer who attempted to print with a non-HP cartridge would deactivate the printer and receive a cartridge replacement warning. The printer would not resume working until an HP brand cartridge was inserted.
"We should have done a better job of communicating about the authentication procedure to customers, and we apologize," said HP in a blog entry posted today. The post went on to explain that they would offer another firmware update to affected customers to reverse the digital lock in two weeks.
Source:-.washingtonpost
View more: Bulk Email Marketing